Finally, it must be emphasised how the specific efforts made
by companies to manage their knowledge have a significant
influence on the key strategic and operational results of the
business (H4), with this variable explaining, by itself, the
45.83% variance of the key results variable of the business. Tarí
Guilló and García-Fernández (2013) find positive relationships
between the KM process and strategic results. In addition,
studies such as those by Lee and Choi (2003) and Zack et al.
(2009) confirm the influence of KM on the operational results.