Delphi panel members define boutique hotels in
terms of the ways they differentiate themselves from
other hotel types. Boutique hotels are described as
personalized, customized, unique, and individual.
The most important defining features of boutique
hotels are cultural, historical, authenticity; the boutique
hotel is not part of a chain and that it provides
interesting, unique services. Other important defining
descriptors of boutique hotels include, “social spaces
such as living rooms, libraries with social rooms” and
“many, high quality in‐room features”.