Thus, it is worth
developing a corresponding commitment to facilitate the maintenance team doing likewise.
The mission statement must the recognize needs of all the stakeholders of the maintenance
service. Maintenance serves three distinct groups – the owners of the asset, the users (usually
the operators), and society as a whole. Maintenance depends on a range of people – from
designers of the equipment to its operators. Thus it is desirable to acknowledge the need for
everyone involved with the asset to share a correct common understanding of what needs to
be done, and to be able and willing to do whatever is needed right first time, every time.