this paper examines the dynamic interplay between image and identity being communicated in a major UK distribution company, and focuses on the implications of managerial sensemaking of a radical corporate rebranding. The way in which managers interpret and react to cues in the environment lays out a pattern of sensemaking that involves a dramatic identity renewal. This change in identity reflects a failure in bringing a corporate rebranding and a value shift to a market-driven firm status. Not only does it end up with a recapitulation of its organizational identity trap but also a return to the original corporate name