One of the consequences of rapid urbanization and a growing population is an increasing amount of
municipal solid waste. Cities around the world have been facing the same global waste management
dilemma. The increasing amount of waste has created the needs for an effective management system
that provides reliable service, as the current systems in place are failing to respond to the demand. From
the service perspective, waste management is an environmental public service. Applying appropriate
technology is considered a potential solution to increase waste management performance. Therefore, in
this paper, technological challenges are studied as a potential way to alleviate the impacts of ineffective
waste management services. The success factors to overcome technological gaps which can be occurred
along management chain are identified on the basis of service concept. Bangkok is selected as an urban
city in a developing country that is experiencing problems caused by ineffective waste management
services. The research methods used for obtaining and analyzing data include questionnaire surveys,
interviews, and literature reviews. In addition to problems with waste collection and waste transportation
services, a key factor contributing to ineffective waste management is lack of participation
from local residents. In this paper, ways of increasing the effectiveness of waste management services are
proposed, success factors to overcome technological challenges are identified, and the implications of
these challenges are discussed.