On (date) I purchased a motor vehicle from your dealership (put the vehicle details
here, for example, year, make, model and registration number). Unfortunately, the
vehicle has not been satisfactory because (say what the problem is, for example, it is
leaking oil from the engine. If you have already taken the car back, state what action
has been taken and what the results have been, for example, ëYour mechanic
inspected my vehicle and agreed to fix the problem under warranty, however, when I
collected the vehicle and started using it again, the problem was still thereí).
I would appreciate it if you could organise to (say what you want the dealer to do, for
example, have the problem fixed/use another repairer to fix the problem) by (date). As I am sure you can appreciate, I rely on my car for transport and apart from the
inconvenience, this problem has also caused me to incur additional cost (I have kept
the receipts as proof).
I look forward to settling this matter amicably. If, however, the matter is not
satisfactorily resolved by (date), I will consider taking further action to resolve the
complaint either through the Department of Commerce or through the courts.