Over the next two years, IKEA will install 12,000 POS systems in 300 stores across 25 countries. The retailer has selected Wincor Nixdorf to handle its furniture point-of-sale infrastructure and its software and system operations, as well as the installation and operation of POS systems and associated peripherals. It also includes the control of all checkout transactions in each IKEA location, consolidating all data across the retail group and providing services to ensure operation of all POS solutions.
"For IKEA, having a complete solution provided by a single source, Wincor Nixdorf, means not only less coordination in equipping our stores worldwide but also significantly lower rollout and operational costs," said Paolo Cinelli, CIO of IKEA Group. "A key factor in our decision was the positive collaboration we previously had with Wincor Nixdorf in the software area."
Using Wincor Nixdorf's TP Application Suite, the retailer has a standardized and internationally deployed software platform that is continually evolving. The services provided encompass the operation and customization of the systems as well as the updating of the software and applications running on them. Wincor Nixdorf will also provide a helpdesk for special requests from IKEA employees and for problems that users can resolve themselves. All systems will be remotely monitored to identify possible failure sources at an early stage and promptly initiate corrective measures, such as reboots. The eServices platform automatically controls all processes, from error messages to quick recovery procedures, improving system availability.