We called K.Kobkoo 092 262 8712 today and explained him about our elevator usability which is for taking customer to showroom floor only. He did understand but he was not happy with the security's communication to him, the security should explain and show him the way to take another elevator instead.
He also mentioned that he knew that Mega Bangna and Ikea are separate area but we should cooperate with Mega Bangna for the most customer's convenient.