Please give me explain to you instead of P'Ngam.
Order entry requirement as below, BDP has confirm as Sea Waybill as per order require.
Normally. Refer normal sale order if issued as Sea Waybill or Surrender B/L we never send original document to destination parties before.
In this cased me and my document team misunderstanding about Original Document such as Packing List and Invoice must send to destination parties.
About Preventive action. If possible we need CSR to entry order clearly more than current time.
If they can't entry order more than below. We must understand more, and to reiterate, every time there are changes to the new staff.