2. Go over the conversation once more. Choose the best answer for each question.
1. What does Hilary give to the clerk?
a. a receipt
b. her telephone number
c. money
2. How much is the bracelet?
a. $ 23.99
b. $ 25.99
c. $ 23.95
3. Why is Hilary returning the bracelet?
a. because it’s too expensive
b. because it’s not the right size
c. because she doesn’t like the color
Discussing Reasons. Pair up with a classmate. Look at these lists. On the left are items you can buy at a store. On the right are possible reasons to return them. Match the items on the left with the reason on the right. There may be more than one reason for each item.
Item Reasons
1. DVD player _____
a. It doesn’t work
2. radio _____
b. It was a gift. I already have one.
3. flat iron _____
c. It was a gift. I don’t like the music.
4. refrigerator _____
d. It’s/they’re too small.
5. pants _____
e. It’s/they too big.
6. TV _____
f. I don’t like the style.
7. wallet _____
g. I don’t like the color.
8. shoes _____
9. calculator _____
10. oven toaster _____
10 Giving Reasons. Practice giving reasons with a partner.
A: May I help you?
B: Yes. I'd like to return this __________________________________.
(item)
A: Why are you returning the _________________________________.
(item)
B: Because _______________________________________________.
(reason)
Return Form
Customer’s name: _______________________________________________
Customer’s address: _______________________________________________
_______________________________________________
_______________________________________________
Items returned: _______________________________________________
Reason for return: _______________________________________________
_______________________________________________
Cash refunded: _______________________________________________
Clerk’s signature: _______________________________________________