1.2.1 Effect of staff attitudes on the customer.
1.2.2 Communicating effectively with the customer.
1.2.3 Greeting the customer (regulars and chance)
1.2.4 Applying salesmanship and showmanship skills.
1.2.5 Serving the order.
1.2.6 Presenting the bill and taking the cash.
1.2.7 Giving change and receipt.
1.2.8 Observing and anticipating the customer requirements.