6.3 The Customer shall supply in writing to the Company a detailed description of any fault requiring Technical Support and the circumstances in which it arose forthwith upon becoming aware of the same.
6.4 The Response Time Technical Support shall be either:
6.4.1 STANDARD SERVICE: 24 hours, 7 days a week. The Company shall use its reasonable endeavors to respond within twenty four (24) hours of receipt of a request as set out in Schedule 6