RSC is a small company which produces high-quality glasses and sells these all around the world. There are 18 employees and the Managing Director. He is responsible for sales and marketing and has under him a sales team of three: one Export Sales Manager and two sales representatives. The office staff deal with orders and give secretarial help to the Managing Director. As Chief Designer, you are in charge of the design department and your job is to make new designs and to organise the work of the production department. You aer also responsible for quality. There are two designers under you. There is no Production Manager: the team of nine glass makers report to you and to the Managing Director.