The development of information technology (IT) has rapidly
changed the logistics industry. RFID is becoming more
and more important in the context of supply chain management
(SCM) [30]. The implementation of RFID in SCM
brings with it the potential to manage the information flow
and to support communication and collaboration along the
supply chain (SC) [4, 22, 34]. A few empirical studies,
however, have suggested that it is very difficult to ascertain
the performance of RFID applications [18, 50, 52]. This
phenomenon has been referred to as the “productivity
paradox of IT” [31].