Instruction: Read the following letter and select the best answer for each item. (Q16 - Q20)
OFFICE OF THE CIVIL SERVICE COMMISSION
Pitsanuloke Road, Dusit, Bangkok 10300, THAILAND
Tel: 66 2547 1000, Fax 66 2547 1000
3 May 20XX
Mr. Denis Ives
Public Sector Management Consultant
17 Wagga Street
Canberra ACT2607
Australia
Dear Mr. Ives:
I am writing to you to express our appreciation for your warm hospitality and efforts in arranging the seminar programme for our group of executives from Thailand. The programme was very well designed and was structured exactly as we had hoped. The sessions with you, I would say, were the highlight of the programme. While the introduction helped us greatly to comprehend the structure and framework of the Australian public service and its reform, your executive session was invaluable in clarifying the issues and areas that had been a bit unclear during the week of discussions and observations.
It was extremely valuable for us to have had this opportunity to observe the practice of Australian public service reform, to exchange ideas about our work, and to discuss our problems. This programme has given me new insights into our own situation and approaches to improve our procedures.
I hope that we will be able to keep in contact, and that perhaps we can reciprocate your hospitality in Thailand in the near future.
Yours sincerely,
XXXXXXXXX
Secretary-General