By focusing on both
innovation and management, Air China has steadily improved its service
quality. In the first half, the Company accelerated the
installation of its in
-
flight Internet
system and deployed 21 wifi
-
enabled aircraft on key domestic and international routes. The
Company worked with the State Administration of Radio, Film and Television to become the
first carrier to offer in
-
cabin satellite TV programs and advanced its “Quick and Easy Trip”
project to accelerate the promotion of its full
-
process self
-
service prod
ucts. To add to thevariety of in
-
flight entertainment, the Company has been actively developing its own
entertainment programs. By strengthening the management of flight
punctuality,
flight
delays has been reduced. The Company has also added a
service sup
port
seat in the
operation control center, thereby enhancing its capability and efficiency in handling
emergencies.