the workforce, which constructs them as better able to perform the emotional
labour required for successful customer orientation.
To explore this in more
detail, following Adib and Guerrier’s (2003) example, we turn to two particular
sections of the hotel: the front desk and housekeeping.
Both sections
employ primarily women undertaking very different types of ‘women’s
work’.
We examine each in turn, showing how migration status impacts on
the construction of embodied and emotional labour that is gendered as
female.