In response to the pressures of globalization and rapidly changing, highly
competitive and volatile markets, many organizations are compelled to search
for ways to cope and gain competitive advantage and service quality add value.
This is not possible except that due to other system components, such as staff
and customers. This study investigated the relationship between job
satisfaction and the profitability of private banks in Iran. Research methods was
descriptive correlational which was conducted as field study. Sampling was
done randomly. Sample size was 285 branches of private banks in iran. Data
were collected through 3 Job satisfaction, customer satisfaction and service
quality questionnaires. The results showed that there was a significant
relationship (r= 0.545) between job satisfaction and service quality, As well as
between service quality and customer satisfaction (r=0.729). the result also
showed there is a significant relationship between job satisfaction and
customer satisfaction (r=0.565), customer satisfaction and profitability(r=0.407)
as well as between the profitability and Job satisfaction(r=0.397). Significance
level was set at 0.05.