INFORMATION OVERLOAD. A marketing manager goes on a week-long sales trip to Similan island where he doesn’t have access to his e-mail, and he faces 1,000 messages on his return. It’s not possible to fully read and respond to each message without facing information overload, which is when information exceeds our processing capacity. What happens when individuals have more information than they can process? They tend to ignore, pass over, forget, or selectively choose information. Or they may stop communicating. Regardless, the result is lost information and ineffective communication.
INFORMATION OVERLOAD. A marketing manager goes on a week-long sales trip to Similan island where he doesn’t have access to his e-mail, and he faces 1,000 messages on his return. It’s not possible to fully read and respond to each message without facing information overload, which is when information exceeds our processing capacity. What happens when individuals have more information than they can process? They tend to ignore, pass over, forget, or selectively choose information. Or they may stop communicating. Regardless, the result is lost information and ineffective communication.
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