We understand that mistakes happen, computer failures occur and things can’t always run as smoothly as planned. However we don’t understand the lack of customer service that we received. We felt disregarded and unvalued. We realize many customers experienced delays and similar problems, but we still felt like things could have been handled better. We would like to be able to continue to fly with American Airlines, but as I’m sure you understand we have hesitations now due to this horrific experience.