After finished our internal investigation process, please be informed you
the outcome as following
1. After checked to our sub-contractor trucking company, Pikanet
Transport, we found Pikanet didn’t use their own truck but they used the
service of their sub-contractor instead.
2. We requested Pikanet to check and confirm us whether the truck
driver of their sub-contractor about the kickback/under table money as
your complaint. Finally, they accepted that the truck driver has really
requested the kickback/under table money from customer.
Although, the truck driver tried to explain that he did not intend to
request the said money from customer. But we cannot accept this failure
because of HHE has not allowed our staff/our sub-contractor staff to
request any kickback/under table money from customer anymore. So, we gave
the verbal warning to Pikanet and requested them pay attention to control
their sub-contractor with the most careful.
Pikanet just confirmed us that their sub-contractor has laid off the said
driver from their company already. They also committed us that the next
time, they will select to use their sub-contractor with more careful in
order to preventing this kind of failure in the future.
In order to preventing this unpleasant incident in the future, if we still
find a truck driver of our sub-contractor trucking company request any
kickback from customer, we will not allow such a sub-contractor company to
service our customer.
Again, please kindly accept our sincere apology for this unpleased
incident, we will try our best for improving and avoiding the failure as
much as we can.