Dear {!Case:Customer;Valued Customer},
We have opened a case {!Case:Title;} in response to your request and assigned it to {!Case:Owner;a customer service representative}. Should you need to follow up on this case, please send e-mail to {!User:Primary E-mail;us or call our main phone number} with this reference {!Case:Case Number;No Reference Code}. We will do our best to resolve this case as soon as possible.
Thank you.