composed of: “the ability of the carrier to deliver damage-free goods”;
“advance notice of transit delays if possible”; “shipment security”; “the ability of the
carrier to customize its services to meet specific and/or unique needs to handle
emergency shipment”; “length of promised transit times” and; “the ability to adhere to
special shipping instructions”. In fact all these criteria are specifically related to the
reliability of the carrier. That is why Factor 1 is named as “Reliability of the carrier”.