But we do know how to work though that gray zone. The improvement kata, the means by which processes are improved, is a way of experimenting, and we can apply it to almost any sort of process. So when I say you need to become an experimenter, it does not mean that you have to start a separate activity. We can continuously improve and adapt, train people, and develop our organization culture simultaneously, with the same activity. In fact, this describes quite well how Toyota goes about it