Procedural justice concerns the fairness of the ways used to
determine the distribution of resources among employees (Greenberg,
1990). Shore and Shore (1995) suggested that repeated
instances of fairness in decisions concerning resource distribution
should have a strong cumulative effect on POS by indicating
a concern for employees’ welfare. Cropanzano and Greenberg
(1997) distinguished between structural and social aspects of procedural
justice. Structural determinants involve formal rules and
policies concerning decisions that affect employees, including adequate notice before decisions are implemented, receipt of accurate
information, and voice (i.e., employee input in the decision
process). Social aspects of procedural justice, sometimes called
interactional justice, involve the quality of interpersonal treatment
in resource allocation. Social aspects include treating employees
with dignity and respect and providing employees with information
concerning how outcomes are determined.