Nestle is a big company with many interests, thus is makes it easier to target. When Nestle announced a new product that includes Palm Oil, Greenpeace launched a campaign protesting against the palm oil because the production causes detrimental environmental effects, and cut on the habitat of orangutans. Nestle tried, unsuccessfully, to take their video down from YouTube and that caused the rage of many. People started commenting disparaging remarks on the company’s Facebook page. The company became defensive and posted “We welcome your comments, but please don’t post using a altered version of any of our logos as your profile picture – they will be deleted.” Becoming defensive and arrogant on social media will almost always turn out badly. Nestle eventually apologized, but the damage was done.