“Why”, is the sentence of idea in some generation at the nowadays. Often when they are doing something, they want to find out the reason, source and want clarity. They choose to use the internet or social media for response to the needs of curiosity or finding reasons, and source. In this group, they have a freedom of thought Imagination and creativity is highly assertive and self-confident. They are different from the behavior of the other generation. We called the name in this group is the Generation Y (Why Generation).
What is Generation Y? Generation Y is born in 1966-1976 and the period of peacefully, and grew up in an era of changes in the social environment, economy and politics, including with the technology advancing, modernize, and it can found generation Y in all countries. The normally Generation Y of Thailand has a similar character in North America and the West, because of the influence of globalization and the advances in computer and internet, to get information, watching movies, and listening to the Western music, effect to generation Y in Thailand have attitude and behavior with more the Western. Why is this group that Generation Y? Because this generation has a very high potential for learning more than other generation, they are clever and think outside the box, they like to innovate. They grew up in an environment with more technology advances. They can use these new innovations in another field as well both computer technology and electronic media is all the knowledge and skills of generation Y, they can learn new things quickly and always develop themselves.
In planning and marketing strategies to attract of consumers in Generation Y. Nowadays, Generation Y not just an ordinary teenager, but they are a mature age and also they are approach to the working age. It is both an opportunity and a challenge to the important business of consumer products. As a result, make to the majority of business from start to interest and read up on Generation Y and also makes the competition more violently. If you require to Generation Y for long-term goal, Business has to create strategies convenient for this group. Such as; add more channels fashionable to sales, and investing in online channels to mobile phone. In order to increase more interaction with consumer in this group that they have the versatility of the technology or design products that appeal to customers shared in online. In order to take useful Generation Y likes to socialize. Include they can compare your products and competitors with clearly and check information or Comments and reviews online to be positive. Because this group they are chary and like to decisions on data as they have modernize, stylish. Therefore they are used in combination with logical reasoning based on the data. They will find the information carefully before you decide to purchase products or services from each other. Internet has become an important tool in research and help in deciding the consumption of this group. Dominant behaviors of Generation Y are as follows. The first, they love shopping, but refused to traditional shopping, but to seek a variety of channels. Second, they love entertainment. Third, they are favorite bright color. Forth, they love lively fun atmosphere. Fifth, they have behavioral do other activities in the same time. Sixth, they are decrease watching TV or radio, but increase of communication wireless and internet communication. Seventh, they have loyalty of brand less than every generation. The last one, they are does not be afraid of technology change, but they felt challenged and changed in a positive light. Generation Y will always listen to advice on hotels from friend more than traditional marketing channels, on website or other social media sites considered as important channels to capture this market. Generation y usually tweeted frequently since they are check-in until they check-out more than the other generation. So it should support for generation y to connect with you during they stay and share their experiences of tourism with their friends. Such as; in your hotel has a page on Facebook, when guests used the hotel’s wireless Internet access, the system will take you to the Facebook fan page of the hotel directly to make them hit the "Like" pages, it is a good strategy to boost the "Like" on your page and to keep guests connected and share a story. What they are want facilities in hotel? What the needed in this group is Internet access is free, meals to eat easy, provide 24-hour service, check-in and check-out by themselves, the hotel has a unique atmosphere and unique, multipurpose lobby ideal for meeting. The services over the expectations of Generation Y. looks at the importance of consumer generation y have 2 objects, which can be adapted for use with the hotel industry in particular. First, "the generation y is not the group to used advancing technology, but must depend on technology. We do not know how the technology works. We just cannot live without technology itself. “Therefore, the hotel should provide a technology stable and easy for use. Gen Y customers do not want to stay in the room all day and hope that their device can connect to the Internet wirelessly to work smoothly in all areas of the hotel. And will not limit the number of devices that can connect. Generation Y's always carry a device that can connect to the Internet wirelessly to multiple devices (mobile phones, laptops, iPods). Secondly, "the generation y they love the convenience, and they are have been waiting patiently in the queue for a long time. Generation Y would like to check-in online more than check-in with the hotel staff. Therefore the hotel have set up the technology check-in online without having to contact the staff at the front desk are advantageous over. Ann Daz boutique hotel chain Hyatt concierge to hold the ipad to get guests in the lobby and you can check it immediately. It also can used credit card, signed, and set password of the room key at the same time without having to waiting at the front desk is a new service for the future, and as a service to these generation y hope."Generation Y is a group of loyal, emotional and less satisfaction among consumers of all ages, generation y looking for customer service, unlike other groups. Services to the older view that caring, responsive, can become tedious and unnecessary for generation y”. Even, the installation of new technology and design for the generation y will be important, but not real challenge is to deliver those things, go together with respect to the needs of business travelers, with a high fidelity generation x and Baby Boomers they also want to be careful. It can be said that hotels must meet the needs of consumers in every age groups. It's best to have a chance to win the future success possible. Certainly, some businesses may have an advantage because there are products to meet the need of generation Y immediately. Such as; the IT product is must adjust for their marketing plan to reach this goal soon. While the automobile business, immovable property and the tourism have to make attraction of generation y as well. Because a group is influence the decision to purchase goods and services to the both family. The past of financial services or hospital, may be still have time to prepare to the readiness, before meeting with opportunities and challenges. When more increase the demand of Generation Y follow as age. However, the operator will have to "reinvent" business model to stay in the game in this market. In order to the experience for choose the best product for the generation Y. Includes the build outstanding from over the competitors, businesses should take 5 key features adapt to business model in three key dimensions: 1) product design is the businesses should take the tactics of technological used as a selling point. Including emphasize design and punctiliously to over the expectations of generation y, but also in the "reach" as well, which is a difficult proposition for the business. However, many companies both at internal country and external country was successful in offering products that are cost effective and meet the needs of consumers, generation y. 2) create branding and process of marketing is businesses should use new media channels such as blogs, social media, online advertising and much more to primary media channels, and help to increase access channel customers with a lower cost, by the strategic marketing success with the generation y often using both traditional media and new media, such as the selection advertising of TV to pave attention because generation y also spent watching TV is enough, and go together with blogs and reviews online to confirm the statement in a TV advertising. Because consumers are checking the information and advice from website online to be carefully before they buy. The final channel is advertising on billboards along the BTS and MRT, which is the main transport system generation y to choose used. By the advertisement will serve to emphasize interest in the product again etc.., and 3) the design, distribution channels and after-sales service is businesses should provide convenience to customers with generation y with exclusives over than expected to attract and preserve customers. It is because generation y is a choosey customer. If there have a choicer make to may be having indecision. Also included are tendency to change to other options immediately, if not satisfied even a little bit. Companies therefore need to create a first impression that makes customers feel positive in the shop and to emphasize the impression that the continued through after-sales service. This will help attract customers to repeat purchase.
"ทำไม" เป็นประโยคของความคิดในบางรุ่นที่ในปัจจุบัน บ่อยครั้งเมื่อพวกเขาจะทำอะไร ที่พวกเขาต้องหาเหตุผล แหล่งที่มา และต้องการความชัดเจน พวกเขาเลือกที่จะใช้อินเทอร์เน็ตหรือสื่อสังคมตอบสนองความต้องการเห็นหรือหาเหตุผล และแหล่ง ในกลุ่มนี้ พวกเขามีอิสระในการคิดจินตนาการและความคิดสร้างสรรค์เป็นตัวของตัวเอง และทำสูง จะแตกต่างจากลักษณะการทำงานของรุ่นอื่น ๆ เราเรียกชื่อในกลุ่มเป็นรุ่น Y (ทำไมรุ่น) รุ่น Y คืออะไร รุ่น Y จะเกิดใน 1966-1976 และระยะสงบ และเติบโตมาในยุคของการเปลี่ยนแปลงในสภาพแวดล้อมทางสังคม เศรษฐกิจการเมือง รวมทั้ง มีเทคโนโลยีที่ก้าวหน้า พัฒนาการ และมันสามารถพบรุ่น Y ในประเทศ ปกติ Y ไทยรุ่นมีอักขระคล้ายในอเมริกาเหนือและตะวันตก เนื่องจากอิทธิพลของโลกาภิวัตน์และความก้าวหน้าในคอมพิวเตอร์และอินเทอร์เน็ต การรับข้อมูล ดูหนัง และฟังเพลงสากล ลักษณะพิเศษรุ่น Y ในประเทศไทยมีทัศนคติและพฤติกรรมกับตะวันตกมากขึ้น เหตุคือกลุ่มนี้ ที่สร้าง Y เนื่องจากรุ่นนี้มีศักยภาพสูงมากสำหรับการเรียนมากกว่ารุ่นอื่น ๆ ฉลาด และคิดนอกกล่อง พวกเขาชอบสร้างสรรค์สิ่งใหม่ ๆ พวกเขาโตในสภาพแวดล้อมที่มีความก้าวหน้าเทคโนโลยีเพิ่มเติม พวกเขาสามารถใช้นวัตกรรมใหม่เหล่านี้ในฟิลด์อื่นเป็นดีทั้งเทคโนโลยีคอมพิวเตอร์ และสื่ออิเล็กทรอนิกส์มีความรู้และทักษะรุ่น Y พวกเขาสามารถเรียนรู้สิ่งใหม่ ๆ ได้อย่างรวดเร็ว และได้พัฒนาตัวเอง In planning and marketing strategies to attract of consumers in Generation Y. Nowadays, Generation Y not just an ordinary teenager, but they are a mature age and also they are approach to the working age. It is both an opportunity and a challenge to the important business of consumer products. As a result, make to the majority of business from start to interest and read up on Generation Y and also makes the competition more violently. If you require to Generation Y for long-term goal, Business has to create strategies convenient for this group. Such as; add more channels fashionable to sales, and investing in online channels to mobile phone. In order to increase more interaction with consumer in this group that they have the versatility of the technology or design products that appeal to customers shared in online. In order to take useful Generation Y likes to socialize. Include they can compare your products and competitors with clearly and check information or Comments and reviews online to be positive. Because this group they are chary and like to decisions on data as they have modernize, stylish. Therefore they are used in combination with logical reasoning based on the data. They will find the information carefully before you decide to purchase products or services from each other. Internet has become an important tool in research and help in deciding the consumption of this group. Dominant behaviors of Generation Y are as follows. The first, they love shopping, but refused to traditional shopping, but to seek a variety of channels. Second, they love entertainment. Third, they are favorite bright color. Forth, they love lively fun atmosphere. Fifth, they have behavioral do other activities in the same time. Sixth, they are decrease watching TV or radio, but increase of communication wireless and internet communication. Seventh, they have loyalty of brand less than every generation. The last one, they are does not be afraid of technology change, but they felt challenged and changed in a positive light. Generation Y will always listen to advice on hotels from friend more than traditional marketing channels, on website or other social media sites considered as important channels to capture this market. Generation y usually tweeted frequently since they are check-in until they check-out more than the other generation. So it should support for generation y to connect with you during they stay and share their experiences of tourism with their friends. Such as; in your hotel has a page on Facebook, when guests used the hotel’s wireless Internet access, the system will take you to the Facebook fan page of the hotel directly to make them hit the "Like" pages, it is a good strategy to boost the "Like" on your page and to keep guests connected and share a story. What they are want facilities in hotel? What the needed in this group is Internet access is free, meals to eat easy, provide 24-hour service, check-in and check-out by themselves, the hotel has a unique atmosphere and unique, multipurpose lobby ideal for meeting. The services over the expectations of Generation Y. looks at the importance of consumer generation y have 2 objects, which can be adapted for use with the hotel industry in particular. First, "the generation y is not the group to used advancing technology, but must depend on technology. We do not know how the technology works. We just cannot live without technology itself. “Therefore, the hotel should provide a technology stable and easy for use. Gen Y customers do not want to stay in the room all day and hope that their device can connect to the Internet wirelessly to work smoothly in all areas of the hotel. And will not limit the number of devices that can connect. Generation Y's always carry a device that can connect to the Internet wirelessly to multiple devices (mobile phones, laptops, iPods). Secondly, "the generation y they love the convenience, and they are have been waiting patiently in the queue for a long time. Generation Y would like to check-in online more than check-in with the hotel staff. Therefore the hotel have set up the technology check-in online without having to contact the staff at the front desk are advantageous over. Ann Daz boutique hotel chain Hyatt concierge to hold the ipad to get guests in the lobby and you can check it immediately. It also can used credit card, signed, and set password of the room key at the same time without having to waiting at the front desk is a new service for the future, and as a service to these generation y hope."Generation Y is a group of loyal, emotional and less satisfaction among consumers of all ages, generation y looking for customer service, unlike other groups. Services to the older view that caring, responsive, can become tedious and unnecessary for generation y”. Even, the installation of new technology and design for the generation y will be important, but not real challenge is to deliver those things, go together with respect to the needs of business travelers, with a high fidelity generation x and Baby Boomers they also want to be careful. It can be said that hotels must meet the needs of consumers in every age groups. It's best to have a chance to win the future success possible. Certainly, some businesses may have an advantage because there are products to meet the need of generation Y immediately. Such as; the IT product is must adjust for their marketing plan to reach this goal soon. While the automobile business, immovable property and the tourism have to make attraction of generation y as well. Because a group is influence the decision to purchase goods and services to the both family. The past of financial services or hospital, may be still have time to prepare to the readiness, before meeting with opportunities and challenges. When more increase the demand of Generation Y follow as age. However, the operator will have to "reinvent" business model to stay in the game in this market. In order to the experience for choose the best product for the generation Y. Includes the build outstanding from over the competitors, businesses should take 5 key features adapt to business model in three key dimensions: 1) product design is the businesses should take the tactics of technological used as a selling point. Including emphasize design and punctiliously to over the expectations of generation y, but also in the "reach" as well, which is a difficult proposition for the business. However, many companies both at internal country and external country was successful in offering products that are cost effective and meet the needs of consumers, generation y. 2) create branding and process of marketing is businesses should use new media channels such as blogs, social media, online advertising and much more to primary media channels, and help to increase access channel customers with a lower cost, by the strategic marketing success with the generation y often using both traditional media and new media, such as the selection advertising of TV to pave attention because generation y also spent watching TV is enough, and go together with blogs and reviews online to confirm the statement in a TV advertising. Because consumers are checking the information and advice from website online to be carefully before they buy. The final channel is advertising on billboards along the BTS and MRT, which is the main transport system generation y to choose used. By the advertisement will serve to emphasize interest in the product again etc.., and 3) the design, distribution channels and after-sales service is businesses should provide convenience to customers with generation y with exclusives over than expected to attract and preserve customers. It is because generation y is a choosey customer. If there have a choicer make to may be having indecision. Also included are tendency to change to other options immediately, if not satisfied even a little bit. Companies therefore need to create a first impression that makes customers feel positive in the shop and to emphasize the impression that the continued through after-sales service. This will help attract customers to repeat purchase.
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