One study suggested that when nonverbal messages contradict verbal messages, the listener tends to place more reliance on the nonverbal messages.
A manager who talks about wanting to empower employees but looks bored during the discussion will be regarded as insincere and manipulative.
To be effective the leader must synchronize verbal and nonverbal behavior Technology has had a meaningful impact on leaders' communication and coordination.
By relying on information technology, leaders and managers can be in frequent contact with group members without being physically present.
Managers can also be part of a virtual office in which employees work together as if they are part of a single office despite being physically separated.
Although frequent contact with coordination, the manager employees, customers, and suppliers enhances company can exercise leadership by inspiring, motivating, and persuading people more readily with this technology than by telephone and in-person contacts alone.
Many leader regularly send email messages to motivate and inspire their constituents-locally regionally and internationally The discussion of e-leadership in Chapter 9 also.