Management of partners
URA needs to consult relevant service partners for
their inputs on development applications (DAs).
As we are committed to process the DAs within
four weeks, we have to ensure that our partners
are able to respond to our consultations within a
certain time frame as well. The indicator used to
track our partners' performance is the percentage of
OA consultation cases that are replied within eight
days (see Figure 7 4 7) Sharing performance data
and giving regular feedback to our partners have
helped them to meet our target and make further
improvements.
Management of suppliers
Exhibition contractors
URA holds several large-scale and high-profile
exhibitions throughout the year. For the last three
years, our exhibition contractors were able to
complete all the exhibition projects within the
agreed time-frame. This can be attributed to good project
management and tight monitoring of our suppliers delivery
schedules.