2 : Which concept focuses on simplicity of design and anticipating what customers want and need even before they know they want it?
ท่านตอบว่า: Ease of use
ผิดค่ะ. Ease of use describes how customers can use Apple products right out of the box and in ways they would expect.
3 : Which concept describes how customers can start using Apple products right away and how things just work the way they expect them to?
ท่านตอบว่า: Innovation
ผิดค่ะ. Innovation is a focus on simplicity of design and anticipating what customers want and need.
4 : Which concept describes a seamless experience and products that work together flawlessly?
ท่านตอบว่า: Intuition
ผิดค่ะ. Although Apple products are intuitive for customers to use, this wasn’t a concept discussed in this course.
5 : Of the four parts that make up the Apple customer experience, which involves the importance of learning what makes each customer unique and how Apple products can help them do everyday things?
ท่านตอบว่า: Showing the solution
ผิดค่ะ. Showing the solution is about helping your customers see how Apple products provide the best experience and value.