Company Summary: World Class Machinery in Mining.
• Interacts regularly and directly with the Business and has close user working relationship to ensure best practices are employed
• Work closely with mangers and users to fully understand the user functionality, pain points, and areas of improvements within application
• Must understand general architecture of Oracle Application and processes of how data flows through the “Oder to Cash” and “Procure to Pay” modules
• Provides end-user support to a diverse, non-technical user base
• Liaises with various business groups and users to understand and analyze business problems in an effort to lead toward viable solutions
• Gathering requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Documents user requirements and tests issues in the respective module to re-create applications issues or determine whether new user requirements can be met through existing application functionality or requires customizations
• Configures applications and interprets functionality for business users
• Identifies and leads functional and business process improvements to support future growth
• Documents functional and technical specifications for application configuration and submits to developers for time and cost estimates
• Works closely with technical developers as needed
• Assist with testing and implementation of interfaces and/or additional Oracle modules
• Regression tests functionality after the application of patches, critical performance updates and upgrades
• Documents and communicates changes throughout the user organization, supporting change management and compliance
• Creates and maintains end user training documentation, and provide training for end-users as needed