The scope of use for the new IT-system is to handle the uncomplicated insurance claims, so
called “direct insurance claims”. Furthermore, the main aims of the system are: (1) lowering
costs by enabling a higher quality within the process; (2) time efficiency; (3) more accuracy in
the whole process (e.g. calculating the claim); and (4) creation of a standardized decision making
process through informatization of the user when further information from the customers are
required. (Internal communication material, HQ, 2012)