Utilize and define basic terms and jargon
An ability to perform a room count
Unadjusted and adjusted room count
Differences in “rooms available” calculations
Forecasting rooms available for sale
Impact of overstays ,early arrivals, no-shows, and cancellations on rooms available for sale
A working knowledge of overbooking issues
Legal ramifications of overbooking
Anti-service issues at stake
Possible solutions