Process professionals need different skill and knowledge the average worker in a traditional functional organization skills are those things a worker can do They are not to hands-on skills, such as calibrating a machine. Rather can be defined more expansively to include decision problem solving, team dynamics communication process activities and self-management. Knowledge about the business company customers suppliers and what is pening in the industry.
You almost certainly have a training and clement usually in the form of a management development curriculum. A process curriculum is very similar to what you have but goes beyond to include an overview of the companies changes a focus on process an understanding of the word the customer and voice of the business how process work what it means to own a process as opposed to owning the resources the concept of redesign.
There programs are wonderful and tend to yield great results but they also require significant investment. Our rescatch indicates increase their training and education budgets 400 percent to more. That money in directed to various targets including where necessary new facilities and equipment but mosuly for bringing in external trainers and reaching out to the entire population the organization racher then just a targeted few. The cost of derising a new process design and determining metrice is cheap by comparison but without the inverment in training people and providing the infrastructure for then to do their jobs the process simply won’t work.
We’ve all heard any maybe repeated-the old bromide “Our employees are our most valuable asset” The recession of 2008 proved that. Isn’t true, as several million “assets” were shown the door. But an investment made. In developing employees who preform with a focus on results is how you true value to company.