HOW TO FILE A CLAIM:
It is our goal to handle your shipment in such a way that you never need to file a claim. However, should that be necessary, we’ll process your claim in a prompt and courteous manner.
Send 2 Thai acknowledges all claims within 30 - 60 days. Should you need to make a claim, please either mail or email a copy of the claim form.
A claim and its supporting documentation are required to be filed within thirty (30) days of delivery or in cases of non-delivery, within thirty days after a reasonable time for delivery has elapsed. Send 2 Thai will not pay a claim unless it is filed, in writing, within the allotted 30 – 60 days period. Here’s the procedure:
1. Determine the dollar amount which accurately represents your loss.
NOTE: Because the owner of the shipment has a legal obligation to minimize the amount of a claim whenever possible, you should make every effort to repair, discount or salvage damaged goods.
2. Complete the attached Send 2 Thai Claim form.
3. Collect the following documents to support your claim:
• A vendor invoice for the goods shipped, including the full price paid after any discounts or deductions.
• A copy of the freight bill invoice or packing list.
• Detailed repair invoices, if goods in question have been repaired.
• Pictures of Shortage or Damage.
4. Send your claim and all supporting documentation to:
Send 2 Thai
Claim Department
5301 W. Sunset Blvd. Ste. 1
Los Angeles, CA 90027
Or, if you prefer, you can email your claim and documentation to info@send2thai.com