From this preliminary literature review it has become evident that problems with cross-cultural project customer
integration are of high practical relevance, but have not been conclusively addressed by scientific publications. Most
importantly, the question for success factors in this regard has not been addressed. Table 3 aims at providing a distillate
from the analysis of a very few relevant articles. The four preliminary impact factors are based on only 8 articles and
are not free from interdependencies. Causal relationships may exist, e.g. between trust and knowledge sharing or
between project management methods and cultural intelligence.