I start here about two years ago.As the manager,I'm mainly in the back office.I don't deal directly with the public at the desk.on a typical day,I'm on the phone and the email most of the time.I start the day by checking my email,and thai sets the agenda for the first part of the moring at least.I have a talke to local businesses,hotel,tour companies,to check that we're providung the service they want,that we're stocking their brochures and so on.I also arrange presentations,services in the city I'm working on a big presentations for some Italian clients at the moment