Canceling Orders
You can use the Manage Orders tool to cancel any order that has not yet shipped. After you cancel an order, we will send an order cancellation via email to the buyer.
Note: We expect sellers to maintain accurate inventory levels. Failure to adjust your inventory in a timely manner can lead to excessive pre-fulfillment order cancellations. For information on how we factor cancelled orders into your overall performance, see Customer Metrics.
To cancel an order, follow these steps:
1.In the Manage Orders tool, locate the order you want to cancel.
2.Click Cancel order in the Action column.
3.On the Cancel Order page, select a Reason for Cancellation.
4.Optional: Enter any information you want to keep track of in the Seller memo field.
5.Click Submit.