Thank you for providing information concerning the Guild Wars 2 account we have been discussing. In researching the Guild Wars 2 serial code you furnished, I have found that it is registered to an e-mail address that is different than the one that you provided. For security reasons, I cannot disclose the e-mail address that is associated with the account. However, I can tell you that it is not similar to the address from which you currently are contacting us, and it has another @outlook.co.th domain name.
In order for us to continue in the process of verifying ownership of the account, please send us a list of any other @outlook.co.th accounts you or anyone else in your household may have.
We look forward to your reply.
Regards,