The company exports beef to using service the marine shipping company but when reaching the destination, it was found that inside the container has high temperatures, make the products damage and the customer refuses to accept the products.
They must be sent some the products by air and in order to maintain the customer then proceed to claim compensation from the shipping company.
The Company have some document to confirms that while take in the products in the container at the factory, the product is still in the temperature suitable for the export of frozen and it is through no fault of company.