CONCLUSION
As a multidimensional cross-level study to explore the effects of organization-level
contextual antecedents on organizational trust and the cross-level effect of organizational
trust on employee behavioural outcomes of in-role performance and
citizenship behaviour, this study has the potential to usher a new research stream
on a holistic context–trust–behaviour link. Our central conclusion is that the
context–trust–behaviour link seems more complex than expected, and none of the
extant theories is sufficient to fully explain such a link. This study is a preliminary
attempt toward a possible integration of the extant theories into a multidimensional
cross-level model of the context–trust–behaviour link. Hopefully, it makes a
meaningful contribution to furthering our understanding of how an organization
can build trust among its employees as well as additional refinements in the theories
of trust, especially the contextualization of organizational trust.