At the time of the appointment, the mechanic who will be
working on the vehicle and the client discuss the problems the client has noticed. On occasion, the mechanic may take a short test drive with the client to be certain that both understand the area of concern.
Another source of information for the mechanic is the
Custom Care Vehicle Dossier (CCVD). Village Volvo maintains a continuing file on each vehicle it services. This history can help the mechanic to diagnose problems and also provides a con venient record if a vehicle is returned for warranty service on an earlier repair. The owners are considering use of the CCVD as a way of "reminding" customers that routine maintenance procedures may be due.