Compensation
In their study investigating the drivers of job satisfaction among Macau casinohotel
employees, Gu and Siu (2009) report that overall employee satisfaction was found
to be positively correlated with employee loyalty. The authors noted mediocre levels of
employee satisfaction on items related to salary and benefits, support (encouragement,
help, and guidance from superiors and co-workers), and training. Ironically, the key
drivers of overall employee satisfaction were, in order of importance, salary and benefits,
training, and support.