In the last few years, Moroccan customs has endeavored to streamline its processes. In addition to the last customs survey results indicating high levels of client satisfaction, the American Chamber of Commerce reports that the average waiting time has been reduced to just a few hours.
For more information on import duties for specific products, U.S. exporters should contact the customs office (Direction Generale des Douanes), Avenue Annakhil, Centre des Affaires, Hay Raid, Rabat, Morocco, tel: (212)-537-57-90-00; fax: (212)-537- 71-78-14/15; e-mail: adii@douane.gov.ma. The customs website (http://www.douane.gov.ma) is also a great reference in French for customs-related issues.