Individual Evaluation Methods
Quantitative evaluation. Quantitative
evaluation represents the rating of individuals
based on the measurable
properties of their contribution. Some
labor types are suitable for precisely
measuring an agent’s individual contributions,
in which case the agent
can be evaluated on number of units
processed, but apart from the most
primitive types of labor, evaluating an
agent’s performance requires evaluating
different aspects of performance, or
measurable signals, the most common
being productivity, effort, and product
quality. Different measures are usually
taken into consideration with different
weights, depending on their importance
and measurement accuracy.
Quantitative evaluation is attractive
because it does not require human
participation and can be implemented
entirely in software. Associated problems
are measurement inaccuracy
and difficulty choosing proper signals
and weights. An additional problem is
a phenomenon called multitasking,
which, in spite of its counterintuitive
name, refers to agents putting most