Members of the management should be
trained for implementing their role for
the quality enhancement program
Crosby (1979). Conduct an orientation
program formally before implementing
the quality steps in the organization. All
managers must understand each step
well enough to explain it to their people.
The proof of understanding is the ability
to explain it. Eventually all supervisors
will be tuned into the program and
realize its value for themselves. Then
they will concentrate their actions on the
program.