Over the past two decades, we have worked to overcome this fundamental problem by inventing the “perfect” customer need statement. Our work is grounded in the fundamental belief that people buy products and services to get a “job” done. Looking at markets through a jobs-to-be-done lens, we’ve discovered that a customer need is best defined as a statement that describes how a customer measures success and value when getting a job done. We call these statements “desired outcomes”. A desired outcome statement is uniquely structured to detail how customers define value and how a company can help create it. These statements, often totaling more than 100 for a given job, describe the precise dimensions along which customers potentially seek to get the job done better.