It can be seen from the results that use language to handle with the client's. In parts of Accommodation Service and Customer Service in Hotel, we get the answers from the Front Office Manager, Restaurant Manager, Head Waitress, The Catering Department, Wedding Planner, Receptionist and Telephone Operator. An answer we got was divided into five answers to each situation that we assign to each position as appropriate. It have a sentences used to say when faced with the situation and advice to make a situation to better of each employees.