This study has contributed in advancing the knowledge of KM processes in the HEI
setting that at present is lacking. It is hoped that the findings will help the HEIs
undergo self-check of the various processes proposed so that actions can be taken to
minimise and close the gaps. In addition, it is also hoped that the recommendations
would provide insights to the HEIs on how to organise their KM processes in the right
perspective in order to be more competitive in facing the global challenges and meeting
the expectations of the stakeholders in which the operate.
The issues raised here warrant further research. Future studies could consider a
bigger sample size from various HEIs, both public and private and possibly of different
countries. It is also important to establish a cause-and-effect relationship between KM
processes and performance measurement in order to capture the outcomes and/or
benefits of KM implementation in HEIs. Correlating KM processes with other KM
critical success factors (Chong and Choi, 2005) among the HEIs is also another research
possibility. A longitudinal rather than a cross-sectional study may be useful to capture
the details intended by this study.