It may include customer satisfaction, volume
flexibility, delivery flexibility, reduction in the number of
backorders and lost sales. Responsiveness aims at providing
the requested products with a short lead-time (Persson and
Olhager, 2002). It may include fill rate, product lateness,customer response time, lead-time, shipping errors, and
customer complaints
It may include customer satisfaction, volume
flexibility, delivery flexibility, reduction in the number of
backorders and lost sales. Responsiveness aims at providing
the requested products with a short lead-time (Persson and
Olhager, 2002). It may include fill rate, product lateness,customer response time, lead-time, shipping errors, and
customer complaints
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